Maintenance Request
Maintenance Request
How to Report Maintenance
Reporting and recording all maintenance tasks in written form is obligatory. Luckily, if you're a tenant at South East Property Sales and Management, there are multiple avenues available to ensure this procedure is smooth and uncomplicated.
Kindly refer to the following instructions on how to communicate your maintenance issues or monitor the progress of a maintenance request you've submitted.
Please note: It is imperative that you keep us up to date with changes to your contact details as this is how the system recognises your maintenance request.
Online
Submit your request via our online maintenance chat. Simply click the chat icon at the bottom right hand side of this page and select ‘Log Maintenance Request.’
Email your request to [email protected]
Phone
Send your request via SMS to 0480 019 119 or call our automated voice service +61 272 018 303
Facebook Messenger
Head to the B + A Maintenance Page - @automatedmaintenance and report maintenance via messenger
Send your request to 0480 019 292
Track Maintenance Request
To track the progress of your reported maintenance, click the chat icon at the bottom right hand side of this page and select ‘Track my Issue.’
EMERGENCY MAINTENANCE
Emergency repairs include the following items:
- Blocked or broken toilet system (if the home only has 1 toilet)
- serious roof leak
- gas leak
- dangerous electrical fault
- break down of an essential service eg. heater, hot water system or airconditioning is not working
- gas, electricity or water supply is not working
- a safety-related device, such as a smoke alarm is faulting
In business hours:
Our office can be contacted on (08) 8733 3990 9am – 5pm Monday to Friday.
Non-Trading Hours:
Should you have an emergency item outside of trading hours that can wait until first thing the next business day, please leave a voicemail on our office number and we will return your call as soon as practicable.
Please also submit your maintenance request in writing as per the above methods with as much information as possible.
Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life threatening, please call (000).